After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. Find the spare parts of your Synology product. File or folder level data restoration makes data recovery fast and flexible. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Limited: Only security updates will be provided. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Product Registration and Extended Warranty. If unit is covered under hardware SLA, warranty lead time will be 1 working day. 3.4.2 Extended Warranty Plus Service. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Tap the number displayed here on your phone. Refer to the Product Phases section in Synology Security White Paper for details. Customized By. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". The system is processing. Synology sent a sign-in request to your Synology Secure SignIn app. Find the documents and files for your Synology product. Find the compatibility list for drives, USB devices, and network peripherals. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). there is not a way to check the warranty. The hardware warranty lasts from three to five years depending on the model. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. For more details, please visit LIMITED PRODUCT WARRANTY. Purchasing an extension can stretch . Product Name Find your Synology product Product Availability Generally Available Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. 1 min read, 27 Feb 2023 You may see our New Product at Product Support Status. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Find the documents and files for your Synology product. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. 3.5 Replacement of New Product or Refurbished Product by Synology. Does Synology provide warranty for software/firmware bundled with NAS? 9 Apr 2022 5 min read. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Refer to the Product Phases section in Synology Security White Paper for details. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. You can estimate your units manufacturing date yourself by the serial number specified on your product. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. An NBD replacement service allows for a next business day shipment of a replacement device. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. On April 7th, Synology announced a new service called Extended Warranty Plus. Seagate Service Centers SUN Server Warranty Lookup Site. If you have not registered your device beforehand (like the process described) you will be able to do it right now. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Check your email A 6-digit verification code was sent to . *Synology Secure SignIn is recommended. Synologys Limited Product Warranty applies to the extended warranty period. Express shipping is available in select countries only. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Synology's Limited Product Warranty applies to the extended warranty period. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. However you can do a CSI. Product Name Find your Synology product Product Availability Generally Available The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Continue to complete the settings now. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. PO BOX 242534 , Dubai. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. How to I check if it is still under warranty? You have successfully created your password. Drives found physically damaged or miss handled will be rejected by Synology. Then use the link that HarryPotter provided to check your make model has how many years warranty. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Discontinued: The product is no longer manufactured. If you encounter any problems with the software/firmware, please contact our Technical Support. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Click the CC icon, and then select the preferred language. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Added on Aug 22 2011. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Copyright 2023 Synology Inc. All rights reserved. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. The maximum warranty extension on Synology is 5 years. DSM/SRM/Firmware Update: 5.6 Attorneys' Fees. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. 1 Power off the Synology NAS and remove the power cord. Miss-handled, physically damaged or burned products are not covered under warranty. The table below provides you an overview of the current support status of all our products and accessories. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Local Consumer Protection Laws. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. We will then advise you on the process for your device. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Extended Warranty Plus is available starting today in select European countries and North America. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. 5.4 Applicable Law. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. This service will offer direct and advanced replacement services. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. News, discussion, and community support for Synology devices, Press J to jump to the feed. Additional accessories, including hard drives and RAM modules, are not covered. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. 5.1 Proprietary Rights. We recommend you to back up the important data periodically. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. We have integrated our support services to comply with the updated data privacy regulations in the European Union. In 100 % original condition will launch a dedicated Extended warranty Plus the purchase date of.... 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